Equus Software

Help Center Guide

There are two ways to disable legacy Help Center. The legacy Help Center can be disabled together with Page Help or without affecting Page Help/Inline Manual which will be covered…

How to disable legacy Help Center only

The legacy Help Center can be disabled together with Page Help or it can be disabled without affecting Page Help/Inline Manual.  
Using the System Value of &lt;Combined&gt; all 3 Help…

How to disable legacy Help Center and Page Help

Internal users who have not opted in to share their name and email address with the Help Center provider will be presented with a pop-up message when clicking on the…

How to activate the Help Center

The full Help Center can be accessed in several ways.
The simplest way is to click on the Community / Help Center icon in the upper right-hand corner of any…

How to access the full Help Center

The following Help Resources are available once the Help Center and Equus Community are activated:

Help widget

Full Help Center 

Since AssignmentPro Release 19.2, the contents of legacy Help Center

What type of Help resources are available?

When the Help Center is activated, the Help floating widget appears in the bottom right-hand corner of the screen including internal Landing Experience dashboards. If the Help widget does not…

How to access the Help Widget

Accessing the Help Center page in AssignmentPro from the Help Center menu item will display the error message: "An error occurred trying to load Help Center content".
Help Center material…

Why do I get a Help Center error?

Accessing Help Center from the Equus Mobile Workforce Platform

Click on  to view the article in full screen mode. This icon is available in AssignmentPro Release 19.3 and above and clicking on the icon is the first step in…

How to view an article in full screen mode

To enable the best help center experience we recommend that all clients using Equus Platform Release 19.5 and above set their Help Center Preference to "Enabled". Your Equus Contact Representative

Your Help Center is Activated!

Since AssignmentPro Release 19.2, all existing material (Assignment Pro user manuals, release notes, help videos and webinars) found in the legacy Help Center have been moved across to the new…

What is the full Help Center?

Within the Help Center, searches can be performed on the main Help Center page, Search Results page or from an article page. When text is typed in the Search Box…

How to use the Help Center search feature

When viewing an article, the section can be found using the breadcrumbs
Click on the [Follow] button.
When the button is pressed, the button turns green. Chose to either follow…

How to follow all articles in a section

Using Help Center

Find answers and get help from Intercom Support and Community Experts

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